[Resolved] Snapdeal.com — Not accepting return | |||||
Hi Snapdeal This is regarding my order id # [protected] for Accu check Active glucometer placed on 13th Mar 2016. I cancelled this order on 14th Mar 2016, i got a confirmation saying that cancellation is in progress. But in spite of cancelling the product well in advance, it was delivered to one of my family member and i didn't get any call from the delivery person for this. on 16th March i called up Snapdeal customer care and explained the issue, they assured that i would be getting a call within 2 days and reverse pick up would be arranged. on 17th march i got an email saying that return is not possible, when i called the customer care even they are denying to pick back the product. Snap deal - please let me know why I am being penalised for your mistakes. I have cancelled the product well in advance but still you got this delivered without my knowlege and refusing to accept return of the product. The product is un-touched, the packing is intact and has not been opened. Kindly get the product picked up and issue refund of Rs 1346 to the orignal payment mode. Was this information helpful? | |||||
Mar 22, 2016 Complaint marked as Resolved Thanks to ICF, without your support it wouldn't have been possible to return the product.
Thanks for standing with consumers !
Snapdeal needs to learn how to behave with consumers they are not exposed to international standards of customer service. Snapdeal.com customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Hello,
No one tried to reach me but i got a fake email from your helpdesk stating that they are unable to reach me. This is annoying, each and every stage u'r exectives have been trained to lie.
Please resolve this asap.
No one tried to reach me but i got a fake email from your helpdesk stating that they are unable to reach me. This is annoying, each and every stage u'r exectives have been trained to lie.
Please resolve this asap.
Dear Customer(dsas ),
We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.
Regards,
Team Snapdeal
We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.
Regards,
Team Snapdeal
Dear Customer(dsas ),
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
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Snapdeal one of the very worst services... Govt should close this company.. sending fake product and cheating the customers.