[Resolved]  Snapdeal.com — not accepting return request

I had purchased a bayan (Left part of musical instrument tabla). But when i got it, i surprised that, it was substandard product as
1. The top leather was of very poor quality and thin leather.
2. The top was bind by polithine string (It should be bind by leather)
3. It's area of the top is also smaller than normal size of tabla.
4. It's hight is little bit higher than standard one.
I requested thrice time to return the product and return my money but they denied saying that it has been delevered at good condition.