[Resolved]  Snapdeal.com — not arranging pick up and cancelling order

Address:	Mumbai City, Maharashtra, 400007
Website:	www.snapdeal.com

We are one of sellers of snapdeal. We received an order on 18 august 2018 and the handover date mentioned was 21 august. Parcel was packed and kept ready to handover but courier boy didn’t turnup that day... They have a rule to wait for their pick up courier till 6:00 pm and raise dispute for non delivery before 12.00 mid night, i tried to raise dispute through raise dispute button on their app but it always showed a pre written msg. And pickup did not get raised.

Then on 22 nd courier boy turned up and i uploaded the manifest. Few mins later i received the msg that order got cancalled due to not handing over the parcel on time.

These is despite parcel was kept ready since day of order. Every document was kept ready. Even have tried raised the dispute through the option on snapdeal app though it didn’t happened as mentioned in above paragraph.

The courier can come at any time without intimation and can skip to come without intimation, but poor seller has to wait for courier and if he does not turn up raise a dispute on daily basis. And even after raising dispute. He is to be blamed for all the wrong he didn’t do.

The great snap deal officers do not know how to improve on this and straight levy penalty of two types one cancel order and inform customer that seller did not deliver so customer has bad image for seller. They also penalize the seller of 250 percent of marketing fees for no fault on his part.

These is very poor understanding by snapdeal and a cheat way to hide their fault and making seller pay for snapdeal and courier partners mistake.