Snapdeal.com — Not delivering Product and Irresponsible Behaviour

Dear Snapdeal, I was very happy when the company like snapdeal came up and gave the a very good online retail solution to the consumers in India. However, I would like to mention that the quality of service is being deteriorated and customers are taken for granted. I had ordered a product in snapdeal Order Id [protected] on December 11th 2014 and the estimated delivery date was 18th December 2014. When I did not receive the product on the date, and not being intimated anything by Snapdeal, I thought I will call the customer care and find out. It arduous task started I had to wait 20 mins to connect to a customer service executive. When I asked about the order without checking with the shipping company, when it will get delivered, he told me to wait for one more day. Then one question came into my mind, if I dont get it after one more day, what should I do, when I asked this question, The customer care executive told he can't suggest anything. Seriously...!! are you kidding..? You are representing the company Snapdeal and you dont know what I will do if I dont receive the product on the estimated date. All I was expecting was a responsible reply, with an assurance that I will receive the product on xyz date. But I am sorry to say..Snapdeal is taking customers for granted and this will have very serious impact. Thanks Bijay