[Resolved] Snapdeal.com — Not delivering the product back

simrat3321

Address:	144002
Website:	www.snapdeal.com

I have availed for a replacement of my product (order id: [protected]) as there was some fault in the screen (dead pixel at the down left of the screen)
The logistic "nuvoex" (awb - snd3249120) sucessfully picked up the device and handed over to snapdeal warehouse for further inspection and quality checking of the device to check for fault and replacement. i got a notification on 8/11/16 that my replacement request is declined, but no remarks were given as to why it was rejected. upon tracking in the snapdeal website it shows that your product will be returned back to you, but as of now 15/11/16 the product has not yet arrived back to me. i tried contacting the customer care but no solution was provided only they assured that it would dispatch in 48 hours when its already more than 5 days. i'm feeing harassed by the quality of service provided by snapdeal and i want immediate delivery of the product back to me

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Jan 7, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Snapdeal.com Customer Care's response Dear simrat3321,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear simrat3321,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal