Snapdeal.com — Not getting refund after returning the faulty product

Address:

Gautam Buddh Nagar, Uttar Pradesh

I purchased a solar space shuttle toy from Snapdeal(Order # [protected]), few parts of which were missing from the product box. I returned the product immediately and they have received the faulty product as per the information from their web portal. But the problem is, after making so many requests also, they are not refunding my money, instead they are sending false email stating initiation of refund process. But the fact is till now I didn't receive the REFUND. Complaint # 15233256 Please help me so that I can receive my refund back into my account from Snapdeal.