[Resolved] Snapdeal.com — not getting refund

mukeshgaggar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400093

I have ordered two pair of shoes from snapdeal on 22nd aug. I got delivery on 27th aug.
1. Two different pair was ordered however same shoes was delivered
2. One pair of shoes was defective
3. Requested for return and refund of product
4. Got mail that my account blocked for transaction and return will not possible

Following query sent to snapdeal which they are not replying accepting denying my complaint:
1. You mentioned due to internal check my transactions blocked
2. What is the internal reason? Why you are not sharing the reason?
3. I have ordered two different shoes while same shoes was delivered
4. I have paid 1449+1399 = 2848 than how same shoe can delivered
5. Why you are not taking return of product which is in damage condition (Photo attached)

I request forum to help me in the said transation

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Oct 13, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Snapdeal.com Customer Care's response Dear mukeshgaggar,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal