Snapdeal.com — Not giving my refund. | |||||
I have ordered a product from Snapdeal(paid order) on 17th June (Order id: [protected]). they dispatch it through Gati courier with docket no.[protected] on 20th June(Nagpur to Jabalpur) with delivery promising date of 24th of June. then I got call from Gati on 25th June that they misrouted the shipment and it'll take 7-8 more days. so I cancelled the Order on Snapdeal and as well as informed Gati that don't proceed further. So as per Gati's policy it reached destination city(Jabalpur) on 28th June and then rebooked for Origin city(Nagpur) on same day with new Docket no.[protected]. and it reached origin city on 1st July to Snapdeal. and today is 6th July and still they didn't initiate my refund. I called them every alternate day and ask for refund and every time they respond that they don't have any kind o[censored]pdate regarding item has returned because they still checking the previous docket no (origin to destination) and not checking return docket no.[protected]destination to origin). they just fooling the customer to wait more days for a simple process and not giving my refund. Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
and the Compliant id is 25836381.
Reply
It's been 7 days since product return back to your warehouse. Return docket no.[protected].
I don't know why this worst kind of service you provide to customer.
Your concern team either too lazy or doesn't exist because it'll not take so many days to call Gati courier with dispatched docket no and ask the status and they will tell you that it has returned to origin on 1st july and they'll give you return docket no too to see for yourself.
I don't know why this worst kind of service you provide to customer.
Your concern team either too lazy or doesn't exist because it'll not take so many days to call Gati courier with dispatched docket no and ask the status and they will tell you that it has returned to origin on 1st july and they'll give you return docket no too to see for yourself.
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