[Resolved] Snapdeal.com — not picking return item and not processing refund

pree.ch20

from Bengaluru, Karnataka

Address:	560100
Website:	m.snapdeal.com

Hello,

Why are you not picking my return item?
Courier person never visited my place but i received sms saying attempted for pick up was unsuccessful.

Details of pick up person received in sms. Venkatesh.: [protected].
I want to register complaint against him for updating false status.

This is second time courier person denied his duty. I don't want this product. Please, pick it up and refund my money.

I had requested to return order
[protected] earlier on 8th november.

Reason to return is :
1. Item in picture is pack of 3 shrugs but delivered only pack of 2 shrugs.
2. Item in picture is full sleeves but delivered item is sleeveless.

Courier personvenkatesh.: [protected] visited today, i. E., 10th november morning 11:30am but denied to pick up the item. He says, incorrect return reason is selected by me.

I had selected reason as 'delivered different item' but he says i should have selected 'delivered lost item'. Hence, he denied to collect returned item.

So, i have rescheduled the return request again today 10th november. However, i couldn't find an option to edit return reason for me.

I don't want this product. Please, collect it and refund my money.

Thank you.

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Nov 21, 2018

Complaint marked as Resolved

Finally my returned item is picked up and refunded my money to my account.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Snapdeal.com Customer Care's response Hi Customer

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Nov 14, 2018

Updated by pree.ch20 I have not heard anything till now.

Order received on 4th Nov.
Order requested for return on 8th Nov.

Courier person Venkatesh .: [protected] denied to pick up return item and said incorrect reason selected by me and asked me to send mail to snapdeal.

I rescheduled pick up and also sent mail to [protected]@snapdeal.com with details since i had no option to edit return reason. I received no reply for my mail. Also, courier person Venkatesh .: [protected] never visited my place on 12th Nov to pick up return item but updated false statement saying attempt was unsuccessful.

I again rescheduled pick up and again sent mail to [protected]@snapdeal.com and [protected]@snapdeal.com but no reply for any of my mails. Also, again courier person Venkatesh .: [protected] never visited my place on 14th Nov to pick up return item but updated flase statement saying customer wants to keep the item.

I again rescheduled pick up and sent mail to [protected]@snapdeal.com and [protected]@snapdeal.com. Next pick up date is given as 17th Nov.

Please, sort this for me.
I am requesting to pick up the item and refund my money. I don't want this product.

I had requested to return order
[protected] on 8th November.

Reason to return is :
1. Item in picture is pack of 3 shrugs but delivered only pack of 2 shrugs.
2. Item in picture is full sleeves but delivered item is sleeveless.