[Resolved]  Snapdeal.com — not providing a replacement/refund for a defective product

I orderered a hard 2 tb disk seagate back plus hardisk from snap deal sub order id [protected] from my account registered with number [protected], it was delivered to me on 17 oct 19 with return period 7 days upto 24 oct 19. I did not receive the product with hard disk case which was free with it. For which they offered refund of 400 to which i agreed but later on after checking, the hard disk also found to be defective. I again raised a complained for returing the faulty product as return period is not over.. But to my surprise they insist me to visit a service centre... As per their policy if within the return period product is faulty and unused, i am supposed to get the replacement.in this case even if i go to the service centre and they would repair it, why i should get a refurbished product? Once i have paid for the new one... So many times i have complained to their customer care.. To ms chandni, mr chirag (Excutive supervisor), mr. Rajeev (Senior executive). The last one assured me that one of his senior will call me within 2 hours but no one called... Poor response