[Resolved]  Snapdeal.com — Not received the refund and no response from Snapdeal

Address:

Mumbai City, Maharashtra

Hi, I've placed an order on 17th Oct, 2014 and was promised to deliver the order on or before 26th October. However without my confirmation, my order was re-scheduled to be delivered by 31st October. However again it was postponed to be delivered by 6th November that too without informing me the reason for the delay which is highly unacceptable scenario. This is the second time I'm not satisfied with the Snapdeal services, earlier, on purchase of Gillette trimmer I was handed over the used one product. On request for refund, the difference of the product as well courier charges was credited in form of SD cash instead of cash/payment to customer's credit card, which really looks unprofessional from Snapdeal's end as customer bear courier charges because of Snapdeal's mistake not customer's own. Again this time I'm facing issue of not receiving my order on time and its being postponed without any information. Also I tried to call customer care and seems like another flaw in Snapdeal system. Whenever I try to call, the computerized speaker informs about all executive being busy and cut the call abruptly without giving chance to customer to wait for executive to pick the call. Twice I could connect but every time customer executive informs that the system is not up and will not be able to take my request. With this bad experience with Snapdeal, I had requested (on 1st November) to cancel my order for Samsung charger (order # [protected]) and initiate the process to redeem all SD cash to cash into my bank's account.However that has not been processed till now and nor there is information on my request. Please help me get my issue resolved. Rg, Ankit