[Resolved]  Snapdeal.com — Not refunded my amount of Rs. 2,000/-

Address:

Sagar, Madhya Pradesh

Dear Sir/Madam I had placed an order with snapdeal.com on 14/11/2014 for ordered two bean bags one filled and one unfilled via order IDs- [protected] and [protected] and has Snapdeal Order No. [protected] Amounting Rs. 1, 949/- and Rs. 479/- they always mail me that order is in transit and always gave new date and one day suddenly they mail me that sorry for inconvenience order lost in transit we will refund you amount as soon as possible but they refunded only Rs. 347/- approx. I had made advance payments of all items. They sent me the following mail on 6th of December 2014 :- Dear Mohit Saini, We are sorry to inform you that we would not be able to deliver Pebbleyard XXL Classic Be.. of Snapdeal Order No. [protected] as the product was lost in transit by our courier partner GO_JAVAS. If you had made the payment in advance, we will initiate the refund process within 48 hours; the amount will be credited to the account you used to pay for the order. After the refund has been initiated, it may take up to 7 working days for the amount to reflect in your bank account. Please accept our sincere apologies for this instance. We hope you understand that this is a rare instance and give us a chance to serve you again. pls help me in this regard. thanking you Mohit Saini [protected]