[Resolved]  Snapdeal.com — Not refunding amount for returnedoducts

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	www.snapdeal.com

To,

The grievance officer,
Snapdeal.

Subject: grievance of refund, no status updates and customer inconvenience for order id: [protected] placed on 21 nov, 2016.

Dear sir,

This is to inform you that i have placed an order id: [protected] placed on 21 nov, 2016 for carton london shoes, i have received the items and when i trial it at home, it was too tight and also the fitting was not good. I placed a return order (On phone as your app and website does not work for this feature, submit button not available at last step), it was picked after 3 days and so since nov 25th to till now, i do not have any status update. Customer care case id# 36859359

- when i called to customer care myself, i was told it is rejected by seller but reason unknown, i was promised to revert back in 24 hrs.
- i got no revert from your side and called again myself after 2 days, i heard the same. It can not be refunded, it is rejected by seller, reason unknown.
- i went to client login, tried to see rating of seller, its 3.2/5, certainly not a good seller. I wanted to give rating, i can not as i am said not verified buyer, it means customers actually not allowed to put genuine feedback on your site and where comes the feedback then? This way your website feedbacks not trusted?

Let me tell you that i have 4+ yrs old account with you and so far have done lot of purchases for me and my office and still you treat me that i can not even rate a seller who is refusing to take the guarantee of replacement. How can you allow such sellers on your website? I returned the product same as it was and now after 20 days, if i do not have money back, nor the reason nor the reply / guidance of what to do next?? I am losing all my confidence in snapdeal and have decided not to buy anything from snapdeal, also sending my feedback to all my friends and connections over internet to avoid buying from you as you do not back your customers and can not have trusted sellers.

Please let me know the remedy for my pain and inconvenience due to this purchase on your portal and due to lack o[censored]pdates and communication from your site, that my money still stuck.

I appreciate your swift action.

Thanks
Shri pal singh
Userid: [protected]@braintechnosys.com
[protected]

#info with regards to snapdeal:
=
+snapdeal reg. Office address:246, 1st floor, okhla industrial area phase iii, delhi - 110020
+contact: + (91)-[protected]
+first complain raised with refrence number: 8194910
+order number: [protected]
+product ordered: carlton london shoes
+order date: 21 nov 2016
+amount paid: rs. 982 inr