[Resolved]  Snapdeal.com — Not refunding Not returning

I got a shoe and the finishing of it is not good and so i returned 10days back. 8 days before snapdeal declined my return by saying that it not passed in quality checking. I don't know the reason for this. But still they not returned the shoe as well as refund.

Also they suspended my account. This is bcoz my return ratio is high which i accept. But i am not violating any of Snapdeal's T&C. Bcoz even if we changed our mind after receiving the product then we can return our product (this is one of their return policy option) . But i never had a thought to return any item at the time of purchase. But after seeing the product and its status i concluding to return.

Also they should inform us first once we reached any maximum number of returns as per their deadline. But in snapdeal's policy and everywhere in their app it is stating that we can return any number of times. Suddenly without any prior notice they suspending the account and not responding anything. This is not fair.

My registered mobile no [protected] with Snapdeal.