[Resolved]  Snapdeal.com — Oppo mobile did'nt received. But status as Delivered(.Order ID: [protected])

Address:Thiruvananthapuram, Kerala, 695003
Website:www.snapdeal.com

Im a regular online user, and it was my first attempt on snapdeal, But sorry to say it’s miserably failed. I wont come back to this site ever.
I have ordered for an Oppo mobile oby 13th Jan (Order ID: [protected]), initially the status was will get the item between 16-21st. I waited till 22nd. No message or call from any one. Again i raised a complained and status was changed to item will received by 31ST. Again I was waiting . but when I was going through snapdeal, i saw the shocking status as Delivered Successfully by 19 !!! I didnt even receive a signle phone call from any one and status is being delivered!!!

After that Yesterday I called snapdeal Customer care and the information which i got was this will deal within 24 hrs. Now its around 28 hours. Again, I dint get any single phone call or mail regarding latest development.

So my request to SnapDeal is, Please CANCEL MY ORDER AND RETURN THE MONEY BACK WITHIN 2 hours. Else Im going to go Legally.

Sorry for using Snapdeal
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Mar 3, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2017
Snapdeal.com Customer Care's response
Dear Sujeesh lal,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Complaint comments 

Comments

I have ordered karbon k9 mobile phone on snapdea my credit card.Due to discount not given o have cancelled it. But my amount 4179 not refunded after 20 days also.please help me. I have tied to customer care so many times
Snapdeal.com Customer Care's response, Feb 1, 2017
Verified Support
Dear Casy,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,

Team Snapdeal
Snapdeal.com Customer Care's response, Feb 20, 2017
Verified Support
Dear Casy,

We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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