[Resolved] Snapdeal.com — order # [protected]

Swapnith Kumar

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500003

Hello i have place an order for bingo m-2 fitness smart bands black (Order # [protected]) on 04-oct-2017, the product was delivered to me on 07-oct-2017. When i opened the product and tried to charge the smart band it was not charging. I made all attempts of charging the product with usb cable provided but was unsuccessful, then i raised a complaint on 09-oct-2017 over the snap deal website, got a response that the issue will be resolved in 48 hours, never received a call or a person till now and the issue is not resolved yet suddenly i get a mail stating the complaint is closed as i have requested not to send a service engineer where as in no one from your end called, messaged or visited my the portal and got a confirmation that the issue is closed. So kindly request you to look into the matter as soon as possible because i have not even used the product once.

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Nov 15, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Snapdeal.com Customer Care's response Dear Swapnith Kumar,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal