[Resolved] Snapdeal.com — Order cancelled after one month

madonna sofia

from Gurgaon, Haryana

Address:	Mumbai City, Maharashtra, 600054
Website:	www.snapdeal.com

I ordered, from snapdeal a cozy seater sofa, after one month yest they have jus sent a message stating "due to technical error" they will be cancelling the order, .They promised to deliver, and we planned everyhting around it, now they jus simply cancelled it after a month. We trust online and pay them now they said they will refund in emi, that means i wont have my limit of 13000 also in my account, how will it benefit me, what if i want to buy in other place ??? trusted online and spent the money from credit card, now they simply refund emi, how is that gonna help me, worst service, they dont even reveal their customer care number in website.

order number - [protected]

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Nov 7, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Oct 04, 2016

Updated by madonna sofia Now i tried calling the customer care number, there is no way to contact the grievance addresal team of snapdeal, they are jus simply have a recorded voice of ivr stating the offers. What the hell is it?? If they cant deliver it as promised, why do they even have a online shopping website??? Just to cheat people??? And they took one whole month??? To say that the product will not be delivered??? I need the product is stated time, in stated price, i don need the refund, we did not wait for a whole month just to listen their lame story of refund.

Verified Support

Oct 05, 2016

Snapdeal.com Customer Care's response Dear madonna sofia,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

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Comments

Komal w

from Tikaitnagar, Uttar Pradesh

On ordering foundation I received cheap shampoo.there is no return policy, what should I do ???
Shame on Snapdeal.
Order number : [protected]
Placed on 26 sep 2016
Delivered on 02 Oct 2016

Snapdeal.com Customer Care's response, Oct 5, 2016

Verified Support

Dear Komal w,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Anshul Nyati

from Delhi, Delhi

[protected] order no.
I ordered le eco le2
I got usb type c to 3.5 mm audio adapter missing in my box
And I am unable to contact them through customer care no.
Anshul nyati
[protected]

Snapdeal.com Customer Care's response, Oct 5, 2016

Verified Support

Dear Anshul Nyati,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Nov 30, 2016

Verified Support

Dear Anshul Nyati,

We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

Gaurav Singh Rajawat

from Karhal, Uttar Pradesh

I was returned the package on 23sept but I wasn't recicved my refund

Snapdeal.com Customer Care's response, Oct 5, 2016

Verified Support

Dear Gaurav Singh Rajawat,

Sincere apologies for the inconvenience caused to you. Please share your order id and contact details with us at writetous@snapdeal.com. We assure you that we will connect with you and get the issue sorted.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Oct 13, 2016

Verified Support

Dear Gaurav Singh Rajawat,

We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal