[Resolved] Snapdeal.com — Order did not placed but money deducted from my account

Karishma Negi

from Dehra Dun, Uttarakhand

Address:	Gurgaon, Haryana, 110045
Website:	Snapdeal.com

I ordered 2 products from snapdeal sum of 826 rupees. They deducted RS. 950 from my account. And due to some technical reasons, some error occurred my order couldn't placed. Suborder ID [protected] and [protected]. Order I'd is [protected]. Money is deducted from my account but order is not placed. Moreover there helpline numbers are of no use. I mail them on their given address that is [protected]@snapdeal.com so I received the regulatory mail that we don't help coustomers in this way.
I need my money back in any way. I feel so cheated with this behaviour.
This was my first time and cloud be last time with Snapdeal.

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Feb 15, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2017

Snapdeal.com Customer Care's response Dear Karishma Negi,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal