[Resolved]  Snapdeal.com — Order did not received and worst customer care response

Address:

Bangalore, Karnataka

I have placed order on 25th-October for canon eos 600d 18-135mm camera which costs more than 45k, for my wife bday gift. On the day of placing order, expected date for delivery was shown as on or before 02-November, and my wife bday falls on 03-November, also confirmed with the snap deal customer care as well before placing the order. there was no update from snapdeal regarding delivery date change to 07 from 02-November, when checked the stars of product on31-October, I got to know that delivery date has been changed to 07-November. Since then I am chasing their customer care but not getting any appropriate response. Every time I call them, I get a new response, so far I have got more than 6 different responses from them. I have mentioned some of them here:- 1). There was some issue with courier partner airway, hence package sent through roadway. 2). Delay in delivery is happening due to heavy backlogs at courier partner office in Bangalore. 3). Called courier company for status update and they updated that shipment has been returned to shipper on request from snapdeal. 4). Called snapdeal customer care again and got updat that, some of the documents were missing for this product and necessary documents has been provided to our courier partner, hence delivery will made soon, but we cannot comment when. 5). SHOCKING ONE - CALLED SNAPDEAL CUSTOMER CARE AGAIN AND GOT UPDATE, THAT DUE TO SOME ISSUES PACAKAGE HAS NOT BEEN DISPATCHED FROM DELHI, AND WILL GET DISPATCHED SOON. This update was provided on 07-November, around 8PM. 6). On 07-November, got an email from snapdeal in which they have mentioned that due to certain issues are courier end product will not be delivered and you will get the refund in 48 hours. 7). After getting this email, I again called your customer care and they said they do not have any such information and PACAKAGE is available at courier partner Bangalore office and will be delivered in 24 hours. I have many more irresponsible responses from snapdeal customer care, I have no idea where the PACAKAGE is and if it will get delivered. Many times they said that matter has been updated to higher officers and they are working on it, you will get a callback from our team, which I have never received so far. Also they committed to provide compensation against all this mess, but so far I DONT HAVE ANY INFORMATION ON ANYTHING. Only thing is every time I call them and get a new update, totally irrelevant to the one they provided previously. Please suggest how can I get out of this mess and who can help me. My suggestion to all who are planning to buy something from, SNAPDEAL, PLEASE DO NOT PROCEED FURTHER, and choose some other option as you will going to suffer a lot. If someone from snapdeal see this, please intervene and do the needful. Thanks Narendra Choudhary Bangalore Phone - [protected]