| Address: | Chennai, Tamil Nadu, 600085 |
| Website: | snapdeal.com |
I am writing to you seeking justice.
Order ID: [protected]
Suborder Id: [protected]
I had purchased a refurbished tab from Snapdeal along with a refurbished phone. First of all, both the products were defective. The phone was switching on but was having various problems. I did put a request to return, but was not able to return it as I had lost the box. Although, the phone was faulty, there is mistake involved in my part and I accept it.
However, the real issue is not wit the phone. It is in concern with the tab.
The tab never switched on, and I put a request to return it the very same day. Here are a series or events that have happened since then.
a. The snapdeal website wanted me to enter a preferred time for return. However, nobody reported on the preferred time.
b. Only once I had a courier person to take the return and that was not the time I had preferred for the return pickup. This courier person did not even call me once and just spoke to my illiterate father who is not aware of all these things, and simply cancelled saying customer did not wish to return the product. That is precisely I had selected a preferred time.
c. Since then I have called snapdeal numerous times. A couple of times the executives took return requests, but nobody turned up or even called. I get calls from snapdeal occasionally, but I never was able to understand what they were saying. Their English was extremely poor. I do not speak hindi, and when I ask them to speak proper English, they simply cut the call and I end up getting a message saying that my return has been cancelled.
d. I have emailed [protected]@snapdeal.com multiple times, but without any response thus far.
e. Finally I got hold of a supervisor over the phone, who was extremely rude, and simply rejected my appeal saying my tone was not good. I am a poor customer and I can always be upset with your service and the way I have been cheated week in week out. Also, she said that Snapdeal has reached me multiple times and I have not responded. This is not true and is embarrassing.
f. Just like many, I work during the day and I am pretty busy at work. But, always reachable over phone. I cannot be always following up on proceedings. I make many purchases over flipkart and amazon and have never had problems. Snapdeal has just been wasting my time and money with this defective product. The customer service and tone of snapdeal's executives is extremely unprofessional.
I need my money back .. I need justice. Please help!
Best regards,
Bharath
+91 [protected]
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