[Resolved] Snapdeal.com — Order id: [protected] got cancelled | |||||
My order:[protected] was supposed to be delivered between 5-9th nov'16, the order was placed on 3rd oct'16. Payment was done via credit card : amount rs. 5777. The tracking order system says: order placed. When i emailed snapdeal on 10th nov'16, to update me for my order, reply was pathetic saying "we tried to place the order with an alternate seller but were unsuccessful and had to cancel it." What does try mean here. I waited for 1 month and after that my office chairs don't get delivered. The simplest way to shut my mouth was that the refund will be done. I don't want a refund, i need the same chairs at your cost to be delivered at the given address. Nothing else, i am not going to pay a single penny more. You fooled us with discounted price, kept the money for 1 month, and on inquiry you are informing me about the order cancellation. Pathetic. Was this information helpful? | |||||
Dec 17, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 12, 2016 Snapdeal.com Customer Care's response Dear partho_75, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal | |||||
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I want them to place my order and give me the same chairs.
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal