[Resolved]  Snapdeal.com — [Order ID: [protected]]Issue with the recent ordered product - Free Installation not provided/cancelled.

Address:	Ranchi, Jharkhand, 834008
Website:	www.snapdeal.com

Hi,

I had ordered LG 49" TV which got delivered to me on time. When I was buying it online there was clearly mentioned on the website as there is a free installation & demo available with this product. So, when it was delivered to me post that Schedule a installation option was enabled for me on the order and hence I scheduled it for 12th Nov 3 PM - 6 PM slot. After 2 days I saw my installation was cancelled without any reason and didn't get any further response from Snapdeal.

I tried reaching out to LG customer care and they said they will charge Rs 1000+tax/- since it is purchased online.

I have called customer care almost 10 times and every time there is a fixed standard response from these guys saying we will update in 24 hrs which actually never appears.

I had sent mail to customer care(around 50 mails in total) didn't get a single response for either of them.

So what do you expect me to do, I will go ahead and file a complaint on consumer forum and lets see how will it go from there.

I have attached all details with the screenshot and Invoice copy of my order.

awaiting a response from responsible person.

Regards,
Puskar