[Resolved]  Snapdeal.com — Order ID: [protected] - Refund rejected with all bad reasons

Address:	560078
Website:	snapdeal.com

Hi,

There are few important points to be noted here, after said QUALITY CHECK FAILED:

1. I had a talk to your customer care person Mr. Manjunath earlier, when he told me that, the actula reason is not QUALITY CHECK, but the shopkeeper for the sandal, does not have the return policy and hence snapdeal is not able to refund in this case. When I reminded about the policy "Snapdeal Guarantee Trustpay: 100% Payment Protection, 7 Days Easy Return policy", he said he will raise the concern to the upper authority and will get back.

2. Just few minutes back, I had talk to Ms. Garima, who again changed the words that the item is dirty and there is MANUFACTURING DEFECT. When I reminded to her about the meaning of MANUFACTURING DEFECT, she said she'll get the item re-checked and will then get back to us. Also, she was asking whether I have taken snaps of the product before returning ? On asking whether this is a POLICY, she tried to change the topic.

Snapdeal is continuously changing the stand and words, which is very unfortunate. I am a REGULAR customer of SNAPDEAL and currently also there are a few active orders in line. This experience is going to leave very bad impression. I have returned the product IN AS IS CONDITION.

I hope this issue is going to be settled here only and I will not be forced to search for another FORUM on this issue.

Hope to get this issue resolved asap.