[Resolved] Snapdeal.com — Order id [protected]

naveen_vns

from Varanasi, Uttar Pradesh

Address:	Gurgaon, Haryana
Website:	snapdeal.com

My order id : [protected] (Prepaid)
Placed on 2nd of december has no trace since then. Filed complaints but they didn't take any action against. It was 5-8 december to deliver within but it didn't happen. They asked 48 hours more to deliver but again after 48 hours i got an sms informing that delivery dates had been rescheduled to 10-14 december. Again today they sent an sms informing that there will be late delivery.
I want to ask whether there is any significance of 'snapdeal-fulfilled' and 'snapdeal gold'???
In case of refund they say that refund will be initiated only after the product reaches back to seller. But can anyone tell me what percentage of surity it has to reach back while neither you nor the designated courier have any trace of my consignment?
I'm continuously complaining about since last 7 days but no appropriate action is visible. I'm just fed of listening 'sorry sir' again and again.
Pathetic experience.

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May 19, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2016

Snapdeal.com Customer Care's response Dear naveen_vns,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,

Team Snapdeal

Dec 16, 2016

Updated by naveen_vns i'm just fed of listening that my product will be delivered in next 24-48 hours. delayed by more than 8 days, snapdeal is playing with it's own credibility. i was told that my consignment has already reached the destination city on 14th of december and will be delivered on 15th of december. but no idea when will it actually be delivered. in addition there is no such system that i can pick it up from courier center.
even the courier is your own vulcan.
it seems that i'll have to move to consumer forum against you guys. pathetic.

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Comments

srishtiii

from Aligarh, Uttar Pradesh

I have cancelled a book word power made easy by lewis norman on 8th dec amounting INR 143, but didn't receive the refund amount yet.The order id is [protected].Please initiate the refund as soon as possible.

Snapdeal.com Customer Care's response, Dec 16, 2016

Verified Support

Dear Srishtiii,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Mirajul Khan

from Kolkata, West Bengal

Sir
i am very poor man .i am order a mobile phone on sanapdel.com but sanapdel did not deliver and did not refund my money.
my order id: [protected]. sanapdel told me my amount refund successfully. my bank up to date page attached in this mail

Snapdeal.com Customer Care's response, Dec 16, 2016

Verified Support

Dear Mirajul Khan,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal