[Resolved]  Snapdeal.com — order id : [protected] is not dispatched neither cancelled

Address:	Kolkata, West Bengal, 700008
Website:	www.snapdeal.com

Hi, my name is sandip sain. I placed an order on snapdeal for casio ed401 edifice watch for rs. 7315/- vide order id [protected] on 16 nov.2017. Estimated delivery within 23-24 nov.2017. However, till date 23 nov.2017, the item is not yet despatched. Status last updated on 16 nov 2017, 9:37 am for the first & last time. I tried to contact customer care, but failed. It is only computer recording interface. I have written several mails helpdesk, but nobody bothers to respond. It seems snapdeal has no control on their sellers neither the online shopping portal is properly managed. A big risk is also involved to receive fake casio watch from this kind o[censored]nreliable seller.
While i wanted to cancel my order, my cancellation request is also not getting processed and waiting for approval. No response, mail/sms confirmation on my order cancellation request, neither order status is updated in order tracking. I am really scared whether i will get my refund from snapdeal. Please help.