[Resolved]  Snapdeal.com — order is missing and not returning the my money

Address:	Bijnor, Uttar Pradesh, 246701
Website:	www.snapdeal.com

I ordered a gift (Go hooked multicolour wooden wall painting with frame set of 3) (Order id: [protected]) on 26 july 2017 from snapdeal and paid rs.974/-. Then, i got a sms and email on 28 july 2017 that my order has been delivered. But neither me nor my any friend have received any parcel from the "snapdeal". Then, i sent an email ([protected]@snapdeal.com) to snapdeal, then they replied that "please check with your family/neighbours if they have accepted the package on your behalf". Then i replied that no one has received the parcel. After that i sent several reminder emails (More than 10 emails/complaints) that no one has received the parcel so please look into the matter, but they have not replied even single time. I also asked to return my money, but as usual they are not replying.