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Snapdeal.com — Order No : [protected] ) Blue Star 1.5 Ton R410A Inverter CNHW18RAF Split Air Conditioner

Address:Ahmedabad, Gujarat, 380013
Website:Www.snapdeal.com

I have purchase one Air conditioner (Order No : [protected] )
Blue Star 1.5 Ton R410A Inverter CNHW18RAF Split Air Conditioner on date 3rd July which I go delivered on 10th of July. I returned it 17th July under 7 Day under return policy. I waited for almost 10 days to get my refund then I have start calling Snapdeal Customer care. Customer care agent said that I have to wait as they are following some internal quality checks and they will call me back with regards to same. Yesterday at 3:00 PM I received call that neither you wont get your refund back nor product as your product has failed some internal quality process and Snapdeal is sorry for that( Recorded call with me If needed ). Now if you consider matter of money it cost 83700 Rs, neither I have my product nor money. Today morning I received mail that "We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We already had conversation regarding the same yesterday itself. We're sorry that we will be unable to complete your request and your account will be suspended.

Active orders and claims linked to this account will also not be processed and you may not be able to make new transactions. We request you not to operate any other co-existing account or open a new account."

Now I am keep calling them to get my money refund.

Today itself I got upfront answer from Snapdeal Team that I wont neither get product back or any refund ( I have proof for Same ).


I have my all evidence with me. Mr Rajan Sharma Called me and said up front that I wont get my refund and product back. Also when I ask for the reason then he said the Its fail internal quality check and rest he can not revel to customer.

My product is not with me as well as money. Loss of 83700 Rs.

News & Media: As proof of concern I have all evidences with me.
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Comments

Order id [protected] worth 41500 rs. Now your team said that I wont get refund or replace of product because is fail in some of snapdeal internal process even that also after month and they also said that the product return is not the actual product. I have work with Vulcan Courier Team Mr. Falgun [protected] and Mr Piyush. both said me product was perfect and send to Bhwandi HUB. Now I have to Track and collect all evidence to follow legal process and Media announcement.

Utsav [protected]

Reply
Dear Patel Utsav,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal
Reply
Since last 20 days your team is working on it and after one or two day they send mail or call that we wont refund money, not replace or return product as a company procedure.

I wish I can file IPC 420 and consumer harassment case on you .

Download and listent Upfront denied to return, replace of prodct and refund.
https://drive.google.com/open?id=0B2wJ9OIS0KRYQVVlLXZ4RjR3QXc

IVR Option has be disabled for me.

Repetitive answer on social media.

Account suspend and communicated in written mail to not open an account again.

find attached box photo Reversed pick up receipt and mail I got today.

More over I have proof that local Vulcan Team has Passed that Product QC and send it to Bhiwandi.

Utsav
[protected]

Reply
Dear Patel Utsav,

Please accept our apologies for the delay. We assure you our team is working to resolve your concern. We will connect with you and update you at the earliest.

Regards,
Team Snapdeal
Reply
Dear Patel Utsav,

Our team got in touch with you and informed that refund/replacement cannot be processed.

Thanks,
Team Snapdeal
Reply

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