[Resolved]  Snapdeal.com — Order no. [protected]

Address:

Bangalore, Karnataka

I had placed an order from Snapdeal website and it was paid in full through online banking on 5th Nov 2011. Since then I have made 3 calls to Snapdeal [protected] and have tried to get this escalated. The first estimated delivery date was 12th Nov which got pushed to 19th Nov & now showing as 24th Nov - when in fact it is 25th Nov already 1. First attempt on 12th Nov, spoke to customer care agent Sheeba, who gave me numbers of the courier agency (EWINGS), none of those numbers are active : Ewings SCM [protected] - Sam [protected] - Abdul [protected] - Sam 2. Second attempt - called snapdeal customer service on 19th Nov and spoke to Akhilesh, who assured that the issue has been duly noted and escalated to the concerned logistics team. I was also told that I would receive the package on the next day, 20th Nov. 3. Third attempt - called snapdeal today (25th Nov). Spoke to Bhavna who was totally unfriendly, unempathetic and untrained on how to respond to a customer. She refused to share any details of her manager or the concerned team in snapdeal that takes care of Logistics. I was also refused when I asked for the amount to be reversed to my bank account. It is quite surprising to see an organization functioning in this manner while making high claims in TV ads. Quite frankly there are customers running out of patience and the overall attitude of Snapdeal is disgustingly unprofessional. No callbacks, no emails, no status updates. This was my first purchase from Snapdeal, and is going to be my last.