Snapdeal.com — Order not delivered and appalling customer service

Website:

www.snapdeal.com

Wrote this to the ceos today and forwarded to [protected]@snapdeal.com. Waiting for an answer. Perhaps other customers would relate to this too. Thanks to this forum that i found the contact details. Expecting an immediate delivery with compensation in the form of discount or an immediate refund.

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Snapdeal order id: [protected], suborder id: [protected], placed on 30 apr, 2016.


Dear mr. Bahl & mr. Bansal,

I placed above order for a tv as a gift for someone on 30-apr. Original estimated date was 6-may. Later this was changed to 12-may. Today is 13-may and its still not delivered.

I wrote multiple times to customer service with no response. There is no telephone number mentioned on the site. The customer service email ([protected]@snapdeal.com) do not work and an automated email gets returned from 'hacked by vipul' that is concerning too.

I tried cancelling the order and get error stating 'your request cannot be completed at the moment. Please contact customer care at +91-[protected].'

When i call that number, its all automated and there is no way to speak to a human being.

There are no information about the seller or any contact information the courier company either.

What's going on? Is this how a business is run in india? Not expected from a company like the scale and reputation like yours. Please would you deal with this immediately? I want to cancel this order and get a full refund urgently. This was not my first order but i will think twice to place another order here if the level of service is that bad.

I hope you would consider this as a serious matter and sort the issue out.

Thanks & regards,