Snapdeal.com — Order not received

Address:	Gurgaon, Haryana, 400068
Website:	snapdeal.com

- Order Number: #[protected] - Order Date:[protected] - Promised Delivery Date:[protected] - Current Status: Ready For Dispatch (This has been the status since order was placed) - Raised the issue with Snapdeal through mobile app on: 1.[protected]ref.[protected] 2.[protected]ref.[protected] 3.[protected]ref.[protected] 4.[protected]ref.[protected] The only response that I received expect the automailer stating a 48 hr resolution guarantee was on[protected] stating that the order will has been delayed but will be shipped by Jan 6 (image attached). This also hasn't happened and I am still waiting for a status update. The case is currently with Snapdeal "Social Media" Team which is merely stating one thing. Seller wants more time to respond. The product is an executive chair which I purchased for my new office whose rent has begun since[protected]. I am awaiting the same so that I can move into the new office. Resolution: The product is available with multiple sellers but Snapdeal chose to stick with the one who is procrastinating the shipment on purpose. They could have expedited the order by shipping it through some other vendor. I expect Snapdeal to either compensate for the rent while the seller takes his own time to respond or they can provide alternative products of same or higher value than the current price of the product I purchased (image attached)