[Resolved] Snapdeal.com — Order not received

Sadiq Sahib

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana, 122022
Website:	www.snapdeal.com

I have placed an order (order id: [protected]) on snapdeal for 32 gb sd card on 12 jan 2017 and it was supposed to be delivered on 14 jan 2017. its 23 jan today and still the courier status shows "in transit". i have reached snapdeal customer service multiple times to check where the order is and when will it be delivered. they just say that they will deliver it soon, but there is no progress at all. i not sure if it will be delivered at all.

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Mar 7, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Snapdeal.com Customer Care's response Dear Sadiq Sahib,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Jan 28, 2017

Updated by Sadiq Sahib Its 28 Jan and still I have not received the order. However I am getting call from Snapdeal customer service since past 3 days, apologising for the delay and that the order will be delivered in next 24 - 48 hours. I am hearing the same 24 - 48 hours story for last 3 days. When will this 24 - 48 hours end?

Jan 29, 2017

Updated by Sadiq Sahib Snapdeal simply cancelled my order with the reason "Delivery of your package could not be completed". I feel cheated by this pathetic service from Snapdeal.

Verified Support

Feb 02, 2017

Snapdeal.com Customer Care's response Dear Sadiq Sahib,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,

Team Snapdeal