[Resolved]  Snapdeal.com — Order status is delivered but I didn't get order

Address:

6th Floor, Cyberscape, Golf Course Extension Road, Sector-59, Gurugram, Haryana- 122002.

I ordered walnut worth 900rs on 26th November 2020. Order id is [[protected]] . On app it showed expected date of delivery as 2 December 2020 whereas on 1 December out of nowhere the order status started showing Delivered. But I didn't receive it till today. I raised my complaint on 3 December since then their customer care is repeatedly asking me to wait for 24 to 48 hours whenever I call them, everytime they say they will arrange a callback from their backend team but I never got a single call from their backend team. I am very much frustrated and hopeless right now. It's been nearly one month now and they are really careless about this issue, like it's something normal which frequently happens on Snapdeal. I tried to contact the Xpressbess courier delivery service through which the order was supposed to be delivered and over a call their Delivery Manager and delivery boy both accepted that delivery boy who went to deliver the order didn't deliver it and took it back to their office and I did record that call. I am ready to provide the recorded calls to Snapdeal and told this thing to their customer care also but still they didn't even ask me to provide them recordings. Is this how they treat their customer's grievances? How can they do this to me. It's my hard earned money that's why I am asking for a refund.
I ordered many time before from them but this time if I won't get my refund how can I even trust Snapdeal anymore, forget about recommending it to someone else.
I want my full refund.