Snapdeal.com — Ordered a phone but snapdeal sent me a bag and now they are refusing to refund my cc payment

Address:	560068
Website:	www.snapdeal.com

I ordered([protected]) for a phone and instead snapdeal has sent me a bag.Very unfortunate that i had made a credit card payment and now i am being cheated by snapdeal.They are refusing to refund my money claiming that their internal team has found some discrepancy but they are unable to explain me what discrepancy it its.I even doubt if they have even investigated the case.They guys probably have a tie up with their vendors and logistic partners to cheating people from time to time.After lodging 3 different case and sending out emails to their CEO and COO i have still not got any response from them and their customer support is so hopeless that they keep providing wrong information so that the customers could respond with good feedback for that stupid survey that come after speaking to them.Please dont buy things from snapdeal and do not promote this fraud site.Just by advertising with big Bollywood hero they are trying to cover up the negative publicity they have...BEWARE OF SNAPDEAL...Now i have spoken to my lawyer and he is drafting a legal notice for the same.