[Resolved] Snapdeal.com — Ordered an iphone 5s and got a trimmer in box

Ameer hamza hansoty

from Ahmedabad, Gujarat

Address:	New Delhi, Delhi, 380028
Website:	Snapdeal.com

Order no.-[protected]
Sub order no.-[protected]
Complaint no.[protected]
I ordered an iphone 5s 16gb on 4th june 2017 on snapdeal.com... Paid in advance on credit card... Got delivery on 5th june 2017 and the box has a nova trimmer in it instead of iphone 5s... Called and complained about it to their customer care... Their engineer visited on 6th june 2017 and made a job sheet for replacement as i got wrong product in box... Today 8 days completed but snapdeal.com is not replacing or not even refunding us...
Hansoty ameer hamza

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Jul 17, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jun 09, 2017

Raghav Sureka's response Ok

Jun 09, 2017

Raghav Sureka's response Yes i want the refund

Verified Support

Jun 14, 2017

Snapdeal.com Customer Care's response Dear Ameer hamza,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Comments

Raghav Sureka

from Zamania, Uttar Pradesh

I have buy a Motorola mobile from snapdals in 5jan 2017 i got the mobile phone and 3jun 2017 i am going out side and I kept the mobile phone in my pocket and the mobile phone is broken and the warranty is 6months so i hope snapdeal refend my money

Snapdeal.com Customer Care's response, Jun 14, 2017

Verified Support

Dear Raghav,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,
Team Snapdeal