Snapdeal.com — Ordered Product so far not received. No response from customer care

Address:

Madurai, Tamil Nadu

Sir, I"m Kondalraj from Madurai(Tamilnadu) ordered (Order No.[protected]) for "Samsung 48H-6400Model television through online for sum of Rs.76, 160/-.on 4th May 2015. Snapdeal has assured to deliver the product on or before 09th May 2015. In this regard to deliver the product at the earliest, i make no of calls and reminders. But all are vast and vein. No response from the authorities. Today is 11.05.2015 - No response from them. I When I approach Gati transport, (AWB.[protected] for the status of the product on transit, they say the product will reach madurai on or after 14th May 2015.Z(Gati"s number was sent through SMS by Snapdeal on 07 May 2015. May I know why this huge difference in transit time between snapdeal and Gati. Why the proper date for delivery was informed. While placing the order, in online display, U r giving assurance that the product will handover with in 4 working days. However I"m Praying the god to deliver the ordered product in good condition. I dont know when the product will reach here.