[Resolved] Snapdeal.com — over-delayed delivery

Shashank Bharade

from Dhule, Maharashtra

Address:

Dhule, Maharashtra, 424001

I have placed an order on 11th of august for f&d ew202 wireless headphones and it was supposed to be delivered within 5-7 days but got delayed for some reason and i have received mail from snapdeal informing about it. New expected delivery date is today which is 22 august according to mail i received from snapdeal.com. After tracking the order, its showing that the courier is at bhiwandi, mumbai hub since 17 august. It hardly takes 6-8 hours to reach to my location from mumbai. But the courier is still in the bhiwandi hub on the expected delivery date which is today. I have mailed the courier company (Ecom express) regarding the delayed delivery and they replied only with the current location of courier without resolving the issue.
It should not take this much time to deliver the small sized product. Very disappointed in service.

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Oct 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Snapdeal.com Customer Care's response Dear Shashank,

Sorry for the inconvenience caused to you. This is to inform you that your concern has been noted and our team is working on it.

Regards
Team Snapdeal

Aug 25, 2018

Updated by Shashank Bharade now the delayed date has been changed again to 23-25 august and its 25 august today..after tracking the package now its showing that package is now in delhi again from where it was originally shipped..am i going to get the delivery or not?? i want compensation for late delivery..courier company not responding neither snapdeal...never going to shop from snapdeal again

Verified Support

Aug 25, 2018

Snapdeal.com Customer Care's response Dear Shashank,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Comments

Ecom Express Customer Care

from Mumbai, Maharashtra

Dear Shashank Bharade,

Greetings from Ecom Express!

We apologies for the inconvenience caused in this regards. Please be informed that your shipment vide Con no :[protected] has reached our BHIWANDI Hub. However due to unforeseen backlog in our Network kindly anticipate delay in delivery. You may expect the shipment by s(27/08/2018).

Regards,
Team Ecom Express