Snapdeal.com — Patheic service

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New Delhi, Delhi

I have been continiously following it up with snapdeal .. no one bothers..each time a new executive and new floor manager, all they know i am new to this issue, and it goes like this.. email - snapdeal does not bother to reply as they already got the money creditied into their accounts..!
ATLEAST TELL ME I HAVE LOST MY MONEY SO THAT I CAN BE AT PECE..!!, WILL CONSIDER IT AS A LOSS ONLY..!!


NOT WORTH TO SHOP WITH SNAPDEAL EVER..!!


ORDER ID : [protected]
COMPLAINT #: 16359678, 16367249


REVERSE PICKUP DETAILS:
16367249
Prisha India Craft P..
Courier NameOrder No.NUVOEX
[protected]


FOLLOWING IS MY ISSUE:


Hi Team,


As discussed, I have order 2 products over the order id : [protected](dated 17Feb-15)


Following were the products, that I had ordered:


1. Vedic Rudraksh Mala = INR 280 (price + delievery charges)
2. Prisha India Copper Jug for Aurvedic Healing - INR 662.
The transaction was billed in total for INR 942 against above order from my account.


I had received both the products, however, I applied for the Replacement for the item # 2, ie Prisha India Copper Jug due to a damaged product received. This product has already been picked from my billing address via a reverse courier from Snapdeal.


However, at present my order summary at the web site, its showing that I had purchased 2 quantities for the product #1 ie "2 X Vedic Rudraksh Mala", and some 382 INR have been credited into my SD Cash account, also, my product #2("Prisha India Copper Jug") is being viewed as cancelled.


I just request you to please review my order summary at your end as the same is not correct, as I have purchased both the items only in 1 quantity. Out of which I already applied for the replacement for one of the product as well.


Also, I am not interested in any kind of extra SD Cash that has been credited into my account.
Request you to please let me know for the expected delivery date /time and its current status for my 2nd product, for which I had already applied for an replacement.


Please let me know if more is required from my end on this. Thanks.