Snapdeal.com — Pathetic service (snapdeal)

Address:

New Delhi, Delhi, 110045

Hi,

My name is Gaurav Rai and I am one of the trapped customer of yours who unfortunately bought a product (Phone Meizu M2 ) on 2th Mar'16 and after using the phone for couple of days, I launched a complaint on 5th Mar'16 as it was not working properly.Since then i am getting no response from anyone. Every time i call customer care of try to connect by anyone in Snapdeal, they give me a TAT of 48hrs, From last 1 week they are promising a technician visit in 48hrs and they themselves dont know why technician did not visit. First time i spoke to agent name Sagar, he confirmed that you will get callback from backhend team within 12 hrs. NO CALLBACK. Then i called back again and spoke to the floor supervisor VIGNESH, he also committed me issue resolution within 48 hrs. nothing happend. Then i spoke to someone from social media department, She confirmed the same. Still nothing happend. When i called ccare after all that joke, they said as per our records techniciam already visited at ur place wherein i didnt even recieve a callback from anyone.


Now you gave me no choice except that i will do something in public forum and i will file a case of mental harrasment, fake committments, fraud in consumer court.. Now its just not about my money, i want to teach you a lesson that next you should take things seriously and i will make sure you will pay much more ..I will spread this to your competitors, to media, to news channels to all my friends and relatives by which they should see your services, how to tackle your customers once you get money in your pocket and you dont have anything ownership and ethics.

With your own company officials, i have marked this email to news channels, media people and your competitors as well.I have already shared these details with my legal team as well. See you guys in court

Order id: [protected]

Dissappointed Customer
Gaurav Rai