[Resolved] Snapdeal.com — Payment deducted but order not confirmed and refund not processed even after 5 days

krisp

from Chennai, Tamil Nadu

Address:	638116
Website:	snapdeal.com

I ordered a Preethi ZODIAC Juicer Mixer Grinder Black and a
Black Pearl Plasma Three Burner Toughened Glass Gas Stove worth Rs.7816 on 19th December 2016 at 10:54 am. I paid through my debit card. Money has been deducted from my Lakshmi Vilas Bank account but the order has not been placed. I got mails and message from snapdeal that my order is incomplete and if any amount has been deducted from my account it will be refunded with in 72 hours. Its been 5 days already but its not refunded yet and and no order information is available on Snapdeal. Please place my order or refund the money.
BANK NAME: LAKSHMI VILAS BANK
ACCOUNT NO: [protected]
SNAPDEAL ACC. NAME: P.krishna

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Jan 27, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Snapdeal.com Customer Care's response Dear Krisp,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal