[Resolved]  Snapdeal.com — Philips beard trimmer qt4009/15

Address:Mumbai City, Maharashtra, 400031
Website:www.snapdeal.com

To whomsoever it may concern,

I, yash mehta, ordered a philips beard trimmer qt4009/15 at snapdeal at a price of rs 799. The order got confirmed. Order id [protected], date of order 4 june, 2017. The very next day price rose by more than 1000rs. And then on 5th, i received a message that your order cancelled. I called customer care, she told its a technical error. On 6th again i rcd same msg. I called customer care. They told seller issues are there, so dont accept delivery. I told if order is cancelled i am at a loss of more than 1000rs. So i wont cancel. So she told ok, accept delivery but see to it that snapdeal sticker is there. I told ok. But now i am receiving msg that snapdeal cancelled the order, money will be refunded back. This is not what snapdeal customer care agreed to. Now if i buy the same product from snapdeal, price is 2090 rs. Now who will suffer this 1290rs loss... Whose fault is it. I request justice. I want the same product from snapdeal at same price agreed. Hope the above is self explainatory. This is not at all my fault, so i shd not suffer the loss of 1290 rs. I request snapdeal to help. I tried customer care, they are just discommecting calls. Not a good experience.
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Jul 13, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2017
Snapdeal.com Customer Care's response
Dear YASH_MEHTA,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Verified Support
Jun 12, 2017
Snapdeal.com Customer Care's response
Dear YASH_MEHTA,

Our team got in touch with you and informed you that refund has been initiated from our end.

Regards,
Team Snapdeal
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