[Resolved]  Snapdeal.com & Philips — Defective Chasis[PCB] TV set delivered...

Address:

Mumbai City, Maharashtra

I purchased an LED 42" 42PFL7977 3D TV of brand Philips from Snapdeal on 16th Oct 2014. The TV was delivered with defective Chasis [PCB]. The complaint was raised with the Authorised Service Centre, they try to fix it, however were unable to do so, it was escalated to the brand Service Manager, they too could not fix it. All this took nearly 8days to identify that the Chasis is defective on arrival of the TV set. Brand is refusing to replace the TV asking me to go back to dealer[Snapdeal] for warranty replacement. Snapdeal says since its over 7days from the date of purchase, they cannot do anything. Each party Philips & Snapdeal are tossing the issue upon one another without taking the ownership of replacing the TV set since last 4weeks.