[Resolved]  Snapdeal.com — Philips gc4912 steam iron

Website:

www.snapdeal.com

Order id. [protected] date: 25-jan-2016

We have ordered philips gc4912 an received another model philips gc1010 iron which is 10 times lower in price.

When claimed for return, they told snapdeal has sent same product, you have changed it. And the order was closed by snapdeal.

When we took snapdeal over social media they started looking into the matter.
But after few days of social media complaining,
We received call from snapdeal executive shakshi on 08/04/2016
She told looking at your history,
You are not a genuine customer

She told sorry many time, but we don't want appology we want our #moneyback #refund

What should be done now? Please help.. Refund our money back.