[Resolved]  Snapdeal.com — Pick up not yet scheduled.

Address:New Delhi, Delhi, 110020
Website:www.snapdeal.com

Hi,

I have ordered nokia back replacement for nokia lumia 730 white and my order id: [protected] on 2nd june'16. I received my product on 6th jun'16 since the product doesn't suite my phone, i raised return the product on same day. For two day nobody called me but the status is changed that "customer is not available so reschedule", on fourth day a call from snapdeal came, when i attended no one is responding on other side, the line was blank.

After few days mail and text message came to contact help desk of snapdeal. So, i have contacted them through the procedure what they sent through mail, but no one didn't response. Till now i have contacted customer care of snapdeal for three times, no one cares about that. They didn't response for those mail.

Updating fake comment as status and making us fool. I need the snapdeal team to pickup the product from me and return my money asap.

Till today nobody from snapdeal contacted me for return policy, but still they changed the status as they own.

Attached the jpg's too.

My return ticket id: 24615767

Regard,
Shyam.
+2 photos
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Aug 7, 2021
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Jul 05, 2016
Updated by Shyam1091
Hi,

Since, When I raised complaint on 29th Jun'16 (Wed) till today from Snapdeal Customer Care daily calling at different timings and getting confirmation on my mobile number and asking for alternate mobile number. And stating that "We apologizes for the cause and we would raise directly to gojavas team" this dialogue and all is FANTASTIC. All customer care saying these alone, but none of gojavas team is contacted me, still today they were changing dates moreover I got 5 calls from Snapdeal Customer Care Team from 30 Jun'16 - 5 Jul'16.

For name sake don't do eye wash Snapdeal, obey your customer value. Atleast sent any other courier to pickup the product back. Not only gojavas is only courier in India, there are much more, better and responsible courier companies are there. Please do think that.

Attached your Fake updated status Screenshot.

My return ticket id: 24615767

Regards,
Shyamsundar R.

Complaint comments 

Comments

Dear Shyam1091,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Dear Shyam1091,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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