[Resolved]  Snapdeal.com — Pick up of order id: [protected], placed on 16 apr, 2017 pending from 23 rd april

Address:

Ghaziabad, Uttar Pradesh, 201012

Dear sir,

I have bought inverter from reputed online merchant snapdeal but i received damaged material. I requested for replacement but after passing 20 days no pick up done. I have purchased inverter for facing problem
Of power, but you have not replaced with good condition so i am facing problem. I have communicated your executives a no of times and as per executives and supervisors i am trying to replace as soon as
Possible and every time giving 2 to 3 days. 20 days passed and no pick up done and replacement due.

Due to such reason i am suffering. I have plan to go outside but due this reason i am facing problem.
I call every day to helpline and executives and floor manager replied every time that he or she taking the ownership to solve the problem. But afrer three days when i contacted he changed the date of pickup.

So i request you to arrange replacement immediately or refund the amount so i can purchase from others and utilised. Then after you will pick up as per your wish.

This is very humble condition for your company. I have mail to you but no reply received from you to till date. I want to know what is the problem facing by your company in my case so i can assist you.

If this mail remain answered it will be supposed that you will intentionally not taking action for pick up and replacement.

I am hopeful that your company will take urgent action to resolve the issue and i can utilized the inverter as soon as possible.

Whatever your decision or line of action you will intimate to me.

Sanjay shrivastav

[protected]

Hi sanjay kumar shrivastav,
Thank you for contacting snapdeal!
Please accept our apologies for the inconvenience you have experienced. We are working on your query. We assure you that we will respond to you as soon as we have a resolution.

Reference no: 41359376 issued on: tue, 18 apr, 2017

Customer information

Email: [protected]@gmail.com
Total rs. 5, 910
Delivery charges free
Discount (-) rs. 90
Payable amount rs. 5, 820
Payment method
Netbanking/card/wallet
Suborder id: [protected]
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Status: pickup scheduledestimated pickup: 26 apr, 2017
Last updated at 3:24:47 pm, today