[Resolved]  Snapdeal.com — Pickup not done for Order number [protected] and rescheduling does not work.

Hi,

I had ordered chair for elderly patients from snapdeal and it was delivered to me on 13th April 2017.

The chair was damaged and I had initiated the return request same day.

However 6 days after that on 18th April 2017, the order tracking page shows that the pickup failed. I was sent a link to update the schedule which I could not do online since there is no provision for same. (Please find the email attached herewith).

I contacted Snapdeal's customer care and asked them to update the schedule for pickup since I cannot do it. However they did not update the same and are not helping out.

They blame the courier service that the courier service Nuvoex wrongly updated the comment that I do not want the pickup to be done.

I did not make any such comment and I want the product to be returned.

Please help me to escalate it to Snapdeal asap.