Snapdeal.com — Plastic sealing machine

johnkp

from Thiruvananthapuram, Kerala

Address:

695001

I have bought a plastic sealing machine for Rs. 1330/- but the item was damaged.
informed the company and i was told to send back the item. But the courier company thro which i got the parcel refused to accept it back saying that there is no information from the company. Or else I have to pay around Rs. 1300 as courier charges. It is advisable to pay another 1300 for courier charges for an item costing Rs. 1330 only. The company could have issued me a return voucher which would have been accepted by the courier so that the charges could have been avoided

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Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear johnkp,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear johnkp,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal