Snapdeal.com — Product cancelled but money not refunded

Address:	Mumbai City, Maharashtra, 400070
Website:	snapdeal

Order Id - Luvlap Cruze Baby Stroller - Blue with Order No [protected]. This order was placed and cancelled within half an hour these guys Inspite of the cancellation and confirmation of the same went ahead to give it to the courier partner after 2 days and though me putting in cancellations the product is lying with FedEx in gurgaon for more than 10 days . Snapdeal says the product will show as shipped and once the product is received back then we will initiate the refund within 6 days after receiving the product back and it will take another 4 days to reflect. 1.Why was the product even given to courier when cancelled immediately 2. Why is the product lying with courier guys and my money kept stuck 3. The delivery date has gone by 4 days now and the date for refund has also gone by 5 days now. Please help I need the money back from this fraudulent portal