[Resolved] Snapdeal.com — Product missing in the package while open the package

Vijay1409

Dec 26, 2021

Address:

Hi team,

I have placed a ordered philips emergency light in Snap deal app on 28th November 2021, I have received the package on 1st December 2021 in Ekart logistics courier services, while i open the package, the item was Missing, immediately I have requested for return and also informed to the snapdeal customer service, one of the customer service representative sent only undertaking form asked to fill the same and send back snapdeal mailing address, I have filled the undertaking form and sent the scanned copy of the same, but still the refund amount was not processed, after multiple calls to the snapdeal customer support team didn't get any any refund from the snap deal, so kindly raise a complaint and do needful action on this issue to get the amount refund .
Thanks and regards
Vijay N

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Jan 27, 2022

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2021

Snapdeal.com Customer Care's response Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal