[Resolved] Snapdeal.com — Product missing in the parcel | |||||
I Pre ordered a XoLo Black 1X 32GB mobile phone on dated 06.11.15 on snapdeal.com website.Paid Rs.10099/- including shipping charges through my credit card. While I paid the above amount i opted 6EMI . I received a Parcel on dated 11.11.15 around 4Pm.When I opened it i got a Cement Stone in place of Xolo Mobile phone.I immediately called to delivery boy and came after 15 minutes. He advised me to complain at snapdeal customer care. I did the same. Snapdeal executives called me and said they will refund my money to my credit card before 20.11.15. Regarding this i received a mail form snapdeal.com.But today is 20.11.15, there is no amount credited in my credit card form snapdeal.com.One EMI of Rs.1761.73/- also deducted form card including interest and sevice tax. So please advice me what i will do . Was this information helpful? | |||||
Nov 20, 2015 Complaint marked as Resolved Snaldeal said, they will return my money within 4 days but iday is the 5th day.
Today i talked 2 times to snapdeal customer care, now they said it will take again 4 days to refund my payment.snapdeal customer care no is 9212692126, email id- [email protected], [email protected]
I also received several calls from from snapdeal customer care and the nos are
+911166795000, +911166796900, +911166795700, +911166795800, +911166796500 Snapdeal.com customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Email details Conversation Dettail:-
XOLO Black 1X 32GB
Inbox
x
[protected]@snapdeal.com
[protected]@snapdeal.com via h51oi0j8d60rpk.9-wayiea2.ap1.bnc.salesforce.com
Nov 14 (6 days ago)
to me
Hi Sudhakar,
Greetings from Snapdeal!
This is in reference to your request 12704413 against Order number [protected].
We are initiating the refund process. Since you have paid for the item using credit card/debit card/bank account, you'll receive the refund in the same mode of payment.
Please note that the amount will reflect in your credit card/debit card/bank account within 4 business days.
We look forward to seeing you again soon!
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Team Snapdeal
[protected][protected][protected][protected][protected][protected]------
All purchases covered by TrustPay guarantee
Click here to learn more: http://www.snapdeal.com/info/TrustPay
ref:_00D90wAYI._5009016ZAfO:ref
ref:_00D90wAYI._5009016ZAfO:ref
S.Samal
S.Samal
Nov 18 (2 days ago)
to help
Dear Sir,
Still i am waiting for my money.
Regards
Sudhakar Samal
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XOLO Black 1X 32GB
Inbox
x
[protected]@snapdeal.com
[protected]@snapdeal.com via h51oi0j8d60rpk.9-wayiea2.ap1.bnc.salesforce.com
Nov 14 (6 days ago)
to me
Hi Sudhakar,
Greetings from Snapdeal!
This is in reference to your request 12704413 against Order number [protected].
We are initiating the refund process. Since you have paid for the item using credit card/debit card/bank account, you'll receive the refund in the same mode of payment.
Please note that the amount will reflect in your credit card/debit card/bank account within 4 business days.
We look forward to seeing you again soon!
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Team Snapdeal
[protected][protected][protected][protected][protected][protected]------
All purchases covered by TrustPay guarantee
Click here to learn more: http://www.snapdeal.com/info/TrustPay
ref:_00D90wAYI._5009016ZAfO:ref
ref:_00D90wAYI._5009016ZAfO:ref
S.Samal
S.Samal
Nov 18 (2 days ago)
to help
Dear Sir,
Still i am waiting for my money.
Regards
Sudhakar Samal
12704413 and XOLO Black 1X 32GB
Inbox
x
Snapdeal Support
Snapdeal Support [protected]@snapdeal.com via gwa9ozgq5l60.9-wayiea2.ap1.bnc.salesforce.com
Nov 11 (9 days ago)
to me
Hi SUDHAKAR SAMAL,
Greetings from Snapdeal!
Thank you for contacting us.
We have received your query for XOLO Black 1X 32GB with reference number 12704413. We are investigating your concern and will revert back to you within 48 hours.
In the meantime, if you have any additional queries, please reply to this email. We will be glad to assist you.
Regards,
Team Snapdeal ref:_00D90wAYI._5009016ZAfO:ref
Inbox
x
Snapdeal Support
Snapdeal Support [protected]@snapdeal.com via gwa9ozgq5l60.9-wayiea2.ap1.bnc.salesforce.com
Nov 11 (9 days ago)
to me
Hi SUDHAKAR SAMAL,
Greetings from Snapdeal!
Thank you for contacting us.
We have received your query for XOLO Black 1X 32GB with reference number 12704413. We are investigating your concern and will revert back to you within 48 hours.
In the meantime, if you have any additional queries, please reply to this email. We will be glad to assist you.
Regards,
Team Snapdeal ref:_00D90wAYI._5009016ZAfO:ref
Dear sudhakarsamal,
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
I ordered Dolphy Green Foldable 3 Wheel Scooter. Then when I got the delivery I see that there was missing Brakes
![]()
Hi sudhakarsamal,
Hope you are doing good.
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Snapdeal Team
Hope you are doing good.
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Snapdeal Team
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I got cement stone along with a mobile invoice .
Mobile invoice No-SC4A72/15-16/35453 dated.06.11.15