[Resolved]  Snapdeal.com — Product not delivered

Address:	Mumbai City, Maharashtra, 400052
Website:	Snapdeal.com

Thank you Snapdeal for unboxing my zindagi

I order an IPHONE on the 5th of February
Its a prepaid order and according to snapdeal all prepaid orders are upgraded for a Gold Delivery.

The last time I ordered a product from Snapdeal it was delayed by 10 days
So I had a gut feeling that the same will happen this as well

My order is [protected]
Sub id [protected]

The status of my order was updated as readied for dispatch on the 05the February at 0943pm.

I contacted Snapdeal on the 06th of February by chat and i was asked to call customer service which I did and was talking to the IVR for hours but I couldn't get through to customer service

I was asked to an email I got a reply that my order is on time and that it will be delivered in between the 9-12 February

Ever have been following up with Snapdeal since the 6th of February I have spoken to them on chat, email, customer service and even social media but they refuse to deliver my order

On the 12feb they sent me a message thathas been dispatched by XPRESSBEES_DS_SFC AWB no.[protected]

When I try calling the courier company the IVR Tells me that the awb no is incorrect and even website doesn't recognize my awb no

I speak to snapdeal daily but keep asking me to wait for 24hrs

I told them that I will register a complaint against them in the consumers court there are not scared

I feel cheated